Operations Assessment
The operations perspective is focused on productivity and
addresses the processes used to produce and deliver the
services and products to clients. Supplier relationships
include strategic partnerships/alliances, quality suppliers,
and outsourced services and products. Service and
product production consists of lowering production costs,
continuous improvement, production efficiency, and
utilization. Service and product delivery incorporates
lowering the cost to serve clients, responsive delivery
schedules and enhanced quality. Risk management encompasses
financial risk, operating risk, technology risk, schedule
risk, and litigation exposure.
Select the button that best describes the current
performance relative to shareholder expectations:
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